How Video Can Help Make the Patient Discharge Process Easier

Written by
Lizzie Davey
Dec 06, 2016

The aim of the discharging process is to give patients a seamless transition from hospital bed to their home. By streamlining this process, you’re not only make things much easier on your patients who may be facing a stressful time, but it will make things easier for your healthcare professionals too.

You probably already have a discharge process put together. Maybe you offer patients a leaflet and a debrief and send them on their way. Or maybe you have a website they can go to where they can read up on the next steps they need to take to look after themselves in the aftermath of hospital.

But what if there was an easier way? What if there was a way that answered all your patient’s questions and saved your healthcare professionals time and money.

Well, there is an easier way. It’s video.

Creating a patient discharge process using videos is a key way to employ the kind of personalization that a pre-made leaflet can’t do, and it also helps your patients understand the next steps easily without having constant contact with a healthcare professional.

Let’s dig into how video can make the patient discharge process easier.

1. Interactive Assessments

Chances are, part of your discharge process involves carrying out patient assessments to determine what care they need next.

This might be a time-consuming process for you and a stressful process for your patients. However, if you add video to the mix, you can make the whole situation a lot easier on everyone involved.

Creating interactive assessment videos, where patients can choose their own journeys, helps determine the patient’s needs and what kind of care they need moving forward, without them feeling pressure from healthcare professionals and caregivers who might be at the assessment with them.

2. Informational Videos

It’s been proven that we take in information better when it’s delivered visually, like via video.

Creating a series of informational videos that show patients what they need to do once they’ve been discharged offers a more personal approach than a leaflet, and gives them the chance to access help and guidance after they’ve left the hospital.

This method also saves your healthcare professionals time, because once they’ve recorded the video, they no longer need to provide the information individually to every single patient being discharged.

3. Instructional Tutorials

It’s not just the patients who need information when they’re being discharged from hospital. Healthcare providers need to think about the caregivers, too, and the people who will be looking after the patient so they are prepared and know what to expect.

With a set of instructional tutorials, you can show caregivers exactly what the next steps are and how exactly they can carry out routine checks and care for the patient.

Again this saves your healthcare professionals time, too, as they won’t need to run through every single detail with the caregivers, while the caregivers will have access to the material and tutorials and can keep going back to them when they need to refresh their process.

4. A Daily or Weekly Care Plan

The hardest part of the patient discharge process is creating a daily or weekly care plan that a patient can understand and easily stick to.

A lot of the time the information that’s received during the discharge process can seem overwhelming, and the next steps can seem confusing if all the information is handed over at once.

With videos on the other hand, you can create a daily or weekly care plan where patients can watch a bitesize video each day to avoid overwhelm. This breaks down the process and means they won’t miss any vital steps in the recovery process.

5. Q&As From Discharge Coordinators

It’s likely that patients being discharged will have a lot of questions that will only come to them after they’ve left the hospital.

In this instance, it can be really useful to put together some Q&A videos from discharge coordinators that patients can watch in their own time once they’ve been discharged.

Once more, this saves the time of your healthcare professionals, because they aren’t having to take time out of their day to answer individual questions from discharged patients, and its makes the process smoother for patients because they feel like they have access to their coordinator at all times.

6. Create Individual Care Plans

The tricky part about the discharge process is that each patient will need something different. No discharge process will be the same, and no caregiver education will be the same.

To work around this, you can create individual care plans by bundling together bitesized videos. This will create a somewhat personalized plan for your patients who can pick and choose what videos are most important to them.

For example, you might include a couple of instructional tutorials, several informational videos, and a daily care plan for one patient, while another might need more “touch points”, so you can include an in-depth Q&A and a more detailed interactive assessment.

Making the patient discharge process smoother and less overwhelming should be your ultimate goal, but you also want to make it easier for your healthcare professionals, too, which is why video is the perfect tool to implement in the process.

Not only will it save you time and money, but it will help patients follow the next steps they need to take after hospital, and provide them with personalized information that makes them feel safe and cared for.

Ready to create your visual patient discharge process? Mapout can help. 

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